FAQS
Frequently asked question
Welcome to the UNIQA FAQ page. We've compiled a list of commonly asked questions to provide you with quick and informative answers about our bespoke brand, our products, and the shopping experience we offer. If you can't find the information you're looking for, please feel free to contact us, and our friendly team will be happy to assist you.
1
How does the customization process work?
Our customization process starts with a consultation with one of our expert stylists. During this consultation, we discuss your style preferences, fabric choices, and other details to create a personalized design. We then craft your garment to these specifications, ensuring it's a one-of-a-kind piece just for you.
2
What products do you offer?
We offer a wide range of bespoke products, including suits, shirts, trousers, jackets, overcoats, casual wear, and accessories such as ties, pocket squares, and belts. We can create custom clothing for both formal and casual occasions.
3
How long does the bespoke process take?
The time required to complete your bespoke order depends on various factors, including the complexity of the design and our current workload. We will provide you with an estimated delivery time during the consultation phase.
4
Can I request alterations after receiving my custom-made item?
We understand that adjustments may be necessary. We offer one round of complimentary alterations to ensure your garment fits you perfectly. Please contact our customer service team to arrange alterations.
5
What is the pricing for bespoke items?
Pricing for our bespoke items varies depending on factors such as the type of garment, fabric choice, and design complexity. We provide detailed pricing information during your consultation, so you have a clear understanding of the costs involved.
6
Do you offer international shipping?
Yes, we do. We offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location.
7
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, and other secure online payment options. You can find a list of accepted payment methods during the checkout process on our website.
8
What is your return policy?
We take great pride in the quality of our bespoke items. If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order, and we will arrange for a return or exchange. Custom-made items are non-refundable unless they are found to be defective.
9
How can I get in touch with your customer service team?
You can reach our customer service team via the contact information provided on our website. We're here to assist you with any questions or concerns you may have.
